Included with every purchase of a JHMR season pass is complimentary season pass protection in the event that a passholder’s season is cut short due to the following personal events:
- Injury, illness, or other medical condition that prevents skiing or riding for the remainder of the season
- Military deployment or active service
If a passholder experiences one of these qualifying events, they may be eligible for the following refunds based on the date of the refund request and the number of days skied or ridden during the current season:
For all season pass refunds, there is an administrative fee of $100. This fee will be deducted from the refund amount.
Peak, Grand, Grand Bypass, Midweek Bypass:
- 100% refund prior to the start of the season
- 75% refund: 5 days or fewer scanned AND request by December 15, 2025
- 50% refund: 10 days or fewer scanned AND request by January 15, 2026
- 25% refund: 15 days or fewer scanned AND request by February 15, 2026
- After February 15 or more than 15 days scanned, you will not be eligible for a refund
10-Day, 10-Day Bypass:
- 100% refund prior to the start of the season
- 75% refund: 1 day or fewer scanned AND request by December 15, 2025
- 50% refund: 2 days or fewer scanned AND request by January 15, 2026
- 25% refund: 4 days or fewer scanned AND request by February 15, 2026
- After February 15 or more than 4 days scanned, you will not be eligible for a refund
5-Day Bypass:
- 100% refund prior to the start of the season
- 75% refund: 0 days scanned AND request by December 15, 2025
- 50% refund: 1 day or fewer scanned AND request by January 15, 2026
- 25% refund: 2 days or fewer scanned AND request by February 15, 2026
- After February 15 or more than 2 days scanned, you will not be eligible for a refund
The above deadlines correspond to the date that a refund is requested, and not the date the qualifying event occurred.
If your refund request occurs after February 15, 2026, you are not eligible for a refund.
For any questions or to submit a refund request, please contact seasonpass@jacksonhole.com.