Season Pass FAQ
Season Passes FAQs
Please visit this page for a full list of frequently asked season pass questions.
- Yes, season passes sold online have limited availability and may sell out at any time. Pricing and products are subject to change. There is no waitlist.
- Anyone who has purchased any winter 2025-26 JHMR Season Pass will have full mountain access without limitations per the terms under which their pass was purchased. Reservations are NOT required for Jackson Hole Mountain Resort passholders. Reservations ARE required for Ikon and Mountain Collective passholders.
- If you purchased a Grand ByPass, 10-Day ByPass, 5-Day ByPass or Midweek Bypass, the following dates are blacked out:
- Dec. 26-31, 2025
- Jan. 17-18, 2026
- Feb. 14-15, 2026
- New Season Pass Protection Policy for the 2025-26 season. Learn More.
- NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.
- Location:
The office is located in the Aerial Tram building to the right of the Clock Tower.
Hours:
Daily: 8am -5pm - Follow these steps to purchase a buddy pass:
(1) Passholder logs in to their JH Insider account.
(2) Access the "My Vouchers" tab under "My Account."
(3) Click the "email" button next to the available buddy pass voucher.
(4) Enter the email of the person that will be using the buddy pass and click "send."
(5) The person using the buddy pass will receive an email containing a button to redeem their discounted ticket online.
Alternatively, provide the voucher number to the person who will be using the buddy ticket and have them enter their voucher number at https://shop.jacksonhole.com/redeemvoucher and complete their discounted purchase.
The following dates are blacked out for buddy passes:- Dec. 26-31, 2025
- Jan. 17-18, 2026
- Feb. 14-15, 2026
Grand ByPass, Grand Pass and Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partner locations. Discounted lift tickets are for the passholder only and are nontransferable. Only 1 ticket may be purchased per day. The 50% off lift ticket at Mountain Collective partner resorts are based on the single day rate and the age group of the pass holder. View current list of Mountain Collective resorts at mountaincollective.com.
- 1. Log into your account
2. Click "My Vouchers"
3. Click "Redeem" next to the early up voucher
4. Select your desired date and check out.
*There are daily capacity limits and blackout dates apply. Friend's lift ticket not included. - No. Season passes have limited availability and will not go back on sale once sold out. There is no waitlist.
- Compare pass benefits here: www.jacksonhole.com/season-pass.
- View our full list of Season Pass FAQs here: www.jacksonhole.com/pass-faq. For additional questions regarding your season pass, please email us at seasonpass@jacksonhole.com or call us at 855-869-3488 or use our chat bubble at the bottom of the screen.
Pass Photos
- Adults and Seniors can use last season’s photos. However, photos more than five years old must be updated. Teen, Youth and College Pass photos must be updated each year. A new picture can be taken at the Season Pass office or you may upload your own to your account.
- • Sorry no hats, helmets, sunglasses, goggles, pets, children, or other people.
• Photo should be .jpg format 400 x 400 pixels.
• The photo should be of passport quality, with the head filling the center and majority of the photo.
• It should show a clear view of the face looking straight towards the camera.
• Photos that do not fulfill these requirements may delay fulfillment.
• Please call the Season Pass office at (307)739-2640 if you have any questions or need assistance uploading your photo. - To better protect you against fraudulent use of your pass, JHMR personnel must have a clear identifiable photo of your face.
- Season pass holders who have already been issued their passes can have their photo retaken and the pass reissued for $25.
Do You Offer Refunds?
- New Season Pass Protection Policy for the 2025-26 season. Learn More.
- In rare cases that major lifts are closed, the JHMR Snow check policy may become effective. Refunds are not given. However, depending on which pass is affected and the policy for that day, a ski day may be credited to your pass. Snow checks are not given for Rendezvous Peak Passes, Grand Passes, Grand ByPasses, or Midweek Bypasses.
Which Pass Is Right For Me?
- In order to receive age-associated passes, you must be the specified age on opening day November 28, 2025.
Age categories:
Senior - Ages 65 and over
Adult - Ages 19 to 64
Teen - Ages 13-18
Youth - Ages 5 to 12
Please show identification at the time of pass pick up. - Complimentary daily tickets can be loaded onto a J Card at any JHMR ticket window. If you would prefer the convenience of a Season Pass, you can purchase one for $25.
JHMR utilizes the National Student Clearinghouse (NSC) ** to verify enrollment. If JHMR is unable to confirm enrollment, students must provide an official hard copy of documentation from the registrar indicating full time status for the current ski season. Electronic forms of verification are no longer accepted. Failure to show the above qualifications will result in forfeiture of FULL sale price and pass.
- You must be a full time student, meaning you must be enrolled in 12 credits for an undergraduate program, and 9 credits for a graduate program.
- College passes can be mailed once verified in NSC.
- Parents may purchase a College pass for their child.
*The accrediting agency must be recognized by the U.S. Department of Education
**National Student Clearinghouse is the nation's #1 source for education verification services. Over 3,400 institutions participate in their enrollment verification service, EnrollmentVerify, representing over 95% of currently enrolled U.S. College students. Prior to pass pick-up, please go to www.studentclearinghouse.org to verify your school's participation or check with your individual school for enrollment verification procedures.
- Must be between the ages of 13 to 18 years on Opening Day, November 28, 2025.
- May be asked to show photo ID.
- Must have a new photo taken each year.
Using My Pass
- Resort Charge is an added convenience which allows pass holders to attach a credit card to your season pass. Your pass can then be used at JHMR Ticketing, Mountain Sports School, Rental, Retail and Dining facilities to charge to your card. Sign up for Resort Charge in the Season Pass Office.
Mountain Collective Pass
- JHMR is requiring reservations for Mountain Collective passholders.
- Guests can purchase based on availability online. Extra days at JHMR are 50% off the single day, full-priced window rate, subject to availability.
- If you have already made your reservations online for your Mountain Collective Pass, you can proceed directly to a lift if you physically have your pass on you.
- The Mountain Collective™ is an international alliance of premier ski destinations providing the Mountain CollectiveTM Pass, a lift ticket that includes two days of riding at all partner resorts and 50% off additional days. JHMR does not offer summer discounts to TMC Passholders.
Grand ByPass, Grand Pass and Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partner locations. Discounted lift tickets are for the passholder only and are nontransferable. Only 1 ticket may be purchased per day. The 50% off lift ticket at Mountain Collective partner resorts are based on the single day rate and the age group of the pass holder. View current list of Mountain Collective resorts at mountaincollective.com.
Ikon Pass
- No, the Ikon Base Pass benefit is not eligible for upgrades.
- Ikon Base Passes will automatically be shipped out in the fall to passholders who purchase this add-on.
Restrictions Apply:
Not eligible for upgrading to Ikon Base Plus Pass or Ikon Pass.
Not eligible for Adventure Assurance.
Use and access requires primary pass product to be in good standing.
Non-transferrable.
Personal use only.
Valid for the 2023-24 ski season only.
Ikon Base Pass not valid at JHMR.
What if I Lose or Damage My Pass?
- Pass holder may get a complimentary J Card as a daily replacement ticket or pay the $25 replacement fee to obtain a new pass.
- Please report lost pass to the Season Pass office as soon as possible. You are liable for any misuse while the pass is not in your possession unless you have reported your Pass lost/stolen prior to the misuse. Lost passes can be replaced for a nonrefundable $25 administrative fee.
- Passes damaged due to normal usage will be replaced at no charge. Other damage will result in a $25 replacement fee. Do not punch an additional hole in your pass as doing so will damage the RFID antenna.
- Season Passes are NON-TRANSFERABLE and NON-REFUNDABLE. Use of pass by anyone other than pass holder is considered theft of service in Wyoming (§ 6-3-408) and may subject individuals to arrest and criminal prosecution. If your Pass or the accompanying ticket is used by anyone other than yourself, your pass will be revoked for the remainder of the season and you will not be issued a refund. The purchase of a JHMR Pass or tickets may be restricted in subsequent seasons.
Communicating With Us
- We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address. If opted out of emails, you must opt back in to get updates.
- By providing us with your email address, you will be informed of special season pass holder discounts and offers, the mid-winter season and other great information!
- For Season Pass and ticketing questions, please call (307)739-2640 or email seasonpass@jacksonhole.com.
For resort-wide information, please call (307)739-2654 or email customerservice@jacksonhole.com.
You can also look for the LIVE CHAT button on our website. - The office is located in the Aerial Tram building to the right of the Clock Tower. Open Daily: 8am -5pm.